Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 3-7 business days to be shipped out. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Blue Chilli Design & Trade GmbH, Wennebosteler Kirchweg 24, 30900 WEDEMARK, Germany.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Blue Chilli Design & Trade GmbH, Wennebosteler Kirchweg 24, 30900 WEDEMARK, Germany
If you receive a refund, the cost of return shipping will be included in your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Product & Care
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Check our our return policy or just email us directly and we’ll take you through the process.
Yes we are able to customize your products by adding engraving or sand blasting depending on the product and your design. Please contact us via email firstname.lastname@example.org and we can make you a individualised offer.
Advice to Silver Care:
Silver– and silver plated cutlery are easy to take care off than often rumoured and are even suitable for dish washer care. (according to RAL-RG 604 dish washer save). However, the following handling and care tips should be considered and required for durability and brilliant shine.
The instructions of the dish washer are to be followed, especially the amount of detergent and rinsing aid, as well as the continuous refilling of salt. Only use branded detergent, which promise an active silver protection and received a good test result. Used cutlery should not be left without cleaning for a long period of time, as food particle can effect the material. This is especially true for steel blades reacting to cooking salt, e.g. sodium chloride and acid containing food. Therefore, rinse the blades after usage shortly. Please do not sort silver or silver plated cutlery and stainless cutlery into the same compartment within the dish washer. Also place the knives separately, to avoid contact with the silver and possible friction. Always place knife blades, scoop of the spoon and fork arms upwards, thus all handles to the bottom so that the cutlery can be cleaned better and the water can rinse faster. Remove all cutlery pieces as soon as the cleaning process has finished and check all pieces, if needed wipe further. Remove all water stains or extraneous rust, especially on knife blades immediately. If needed use according metal cleaning detergents. Cleaning via hand or machine does not prevent that pieces occasionally receive stains over a longer period of time, due to acid or sulphur in food or air. Thus as a general rule we encourage the following: Frequent usage prevents cleaning! Should however a discoloration occur, this can be removed easily with specific silver cleaning lotions that are easily available in retail or available over us. Just contact us
You can contact us through our contact page! We will be happy to assist you.